 How can I buy the parts from you? |
| How can I delete an unwanted item from my shopping cart? |
| Is the ordering process secure? |
| Is my order subject to PST, GST and HST? |
| How much do you charge for shipping and handling? |
| What payment methods do you accept? |
| I do not have a credit card, can I still place an order? |
| After I have placed my order, can I check the status on it? |
| What is your return policy? |
| Do you ship internationally? |
| How do I make a return or get a replacement Item? |
| What is a core return? |
| Can I have an order shipped to a P.O. Box? |
| What do I do if I forget my password? |
| How do I cancel or change my order? |
| How do I check the balance of my gift certificate? |
| What is the status of my refund? |
How do I contact customer service?
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 How can I buy parts from you?
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You can buy every product we stock directly on our website 24 hours a day, 7 days a week.
Start by selecting the department you are looking for. You can make the selection on the left hand side manu bar. Either Replacement Parts, Performance Parts and Accessories, or Tires & Wheels. Alternatively, if you have a part number, you can use the part number search on the top left hand corner of our website.
Once you select the department, selection you vehicle, brand, or category where avaialble. You can make the selection from the drop-down menu or by clicking on the item directly.
Click through the part categories until you find the part you need. All available parts are listed on the website and have a price and option to buy next to them directly through our secure website.
Once you
find an item(s) you'd like to buy, simply hit the  or 
button closest to the item(s) you are interested in to add the selected
item(s) to your shopping cart. At this point, you can change the quantity
of items you'd like to order, delete an item, empty the shopping cart,
continue shopping, or check out.
If you don't see a price or the "Add to Cart" button, there may be another green button that you need to click to see the full details of the part.
Once you are at the shopping cart, you can choose to "Checkout" if you don't want to buy additional parts, or you can click the "Continue Shipping" button if you want to purchase more items. Our shopping cart will add up your items together, whenever you add a new item.
Once you have all the items you want in the shopping cart, click on the "Checkout" Button.
After clicking the "Checkout" button you should see a screen asking if you are an existing or new customer. If you are an existing customer, simply log into our website using your email address and the password you created when you previously purchased from us.
If you are a new customer, click on the "Continue" button on the right of the page under the "New Customers" heading.
New customers will be asked to fill out the "Billing Address", which is the address to which your credit card statement comes, and your "Shipping Address", which is the address to which you would like your orders shipped to. Please note that if your "Billing Address" is different than your "Shipping Address", your order may be delayed.
When filling out your information, please make sure that your contact information is correct, in the event that we need to contact you about your order.
Additonally please enter your credit card number. Don't worry; this will not yet place your order.
Once you will out all your information, click on the "Continue" button.
If you entered all the needed information correctly, you will be brought to an order review page, where we again show you the order total and the address you entered. Your order is not yet placed. If everything on this page is correct and you agree to place the order, click on big "Place my Order" button.
If you are not brought to the order review page, look on the top of the page that ask you for your address for any text in red. This will tell you what information is missing or incomplete.
Once you place your order, you will automatically receive an email from us. This email will have your order number and your full order details. Please keep this as your receipt. If you happen to loose it, you can always log back into our website and re-print the receipt by clicking on the "Your Account" link in the top right of our website.
Once your order is shipped, you will receive an email from us confirming the shipment. The email will also have a tracking link, which you can use to track each step of your package delivery. Alternative you can always log into your accout as well to view your order and tracking information. Once your order is confirmed shipped, your credit card will be charged for the order.
If you prefer to shop by phone, just give us a call at our toll free number 866.530.5789. Our sales representatives will be glad to assist you.
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How can I delete an unwanted item from my shopping cart?
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| You can delete an unwanted item from your shopping cart by clicking the "Delete Item" icon located within the shopping cart at the far right of each row next to the item. |
Is the ordering process secure?
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YES! Our website uses the latest 256-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end.
We are fully backed by Control Scan and our servers are tested every day to make sure that all customer information is private and secure.
Click here to view our shopping guarantee.
If you still don't feel comfortable shopping online, give us a call at 866.530.5789. This is a toll free number and our sales team will gladly assist you. |
Is my order subject to GST, PST and HST?
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| We are required by law to charge all applicable taxes for each province. All taxes will be calculated and displayed to you at the time of order checkout, after you enter your address and payment information, and BEFORE, you click the "Place my Order Button" which places your order. |
How much do you charge for shipping and handling?
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Handling is always free. Ground shipping is free on all orders over $75. We charge only ONCE for shipping and handling, for the entire order.
At AutoPartsWAY.ca we use a combination of shipping methods which include UPS and Purolator. We choose the shipping carrier which will guarantee the fastest delivery based on the shipping method you choose at checkout.
AutoPartsWAY.ca ships from multiple warehouses throughout Canada. We automatically choose the closest warehouse to your location that has the part you ordered available. All parts ordered through AutoPartsWAY.ca ship directly from inside Canada.
TRANSIT TIME:
Ground: 1 - 8 Business Days (most orders are delivered in 1-2 days)
Expedited: 2 - 3 Business Days
Express: 1-2 Days
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What payment methods do you accept?
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| We accept VISA, MasterCard, American Express, and PayPal on our website. If you would like to pay for your order using a personal check, cashier's check or a money order please contact us and we will gladly accept your order and Payment method. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Most personal and company checks may be held up to 10 business days for processing. |
I do not have a credit card, can I still place an order?
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YES! We accept checks, money orders and PayPal. If you would like to pay using PayPal, simply select the PayPal link at checkout. If you would like to pay using a check or money order, please download our order form, fill it out and mail it with your payment to:
AutoPartsWAY.ca
4915 Bathurst St. Suite # 209
Toronto, Ontario, M2R 1X9
You need Adobe Acrobat 4 or higher to view the order form. Click here to get it. |
After I have placed my order, can I check the status on it?
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| Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track. |
What is your return policy?
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If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assambled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWAY.ca. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Return Merchandise Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number. The customer is responsible for all return shipping costs regardless of the return reason.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and swithches will not receive a refund if the packaging as been opened or installation has been attempted. AutoPartsWAY.ca is not responsible for any labor work, or any other costs encountered during the installation of defective parts.
We are not responsible for installation errors. We are not responsible for any labor expenses, towing expenses, or rental car expenses that occur as the result of the installation of any wrong or defective parts.
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Do you ship internationally?
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| YES, please visit our sister site http://www.AutoPartsWAY.com for international shipping rates.
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How do I make a return or get a replacement Item?
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| In order to return an item, you need to obtain a Merchandise Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.
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What is a core return?
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When you purchase a remanufactured part, you may have the option of returning your old part or "core" for a credit. Any item where you see a "Core Deposit" fee can be returned and the deposit is refunded back to you once you return your old item back to us. Your old item is called the "core". To return your core, simply log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.
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Can I have an order shipped to a P.O. Box?
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Currently we do not ship to P.O. Boxes.
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What do I do if I forget my password?
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If you forgot your password please Your Account and fill in your email address. Your password will be sent to the email address you have registered with us.
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How do I cancel or change my order?
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All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST - Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment.
Once payment has been confirmed we cannot add/remove parts from the order or change your shipping option.
Please note that a 5% processing fee will be charged on all orders canceled by the customer.
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How do I check the balance of my gift certificate?
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| Please click here to check the balance of your gift certificate.
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What is the status of my refund?
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| It may take up to 30 days for your returned parts to be inspected by our warehouse and for credit to be issued back to your account. You will receive an email from us once your credit is processed. If you paid with a credit card, a refund will appear on your credit card. If you paid with PayPal, a Money Order or a check, you will receive store credit for your return or cancellation. If more then 30 days have passed since you returned your products and credit has not been posted to your account please click here to contact our customer care team.
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How do I contact customer service?
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If you already have an order placed with us and would like to cancel, return or check the status of your order, please log into Your Account and select the order you wish to view. For all other questions please contact our customer care team.
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