HELP AND INFORMATION
How Can I Pay for my Order?
We accept VISA, MasterCard, American Express and PayPal directly on our website. If you would like to pay for your order using a personal check, cashier's check or a money order please use this link to download our order form. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Most personal and company checks may be held up to 10 business days for processing.
I do not have a credit card, can I still place an order?
YES! We do accept checks and money orders. Customers using this payment option can download our order form, fill it out and mail it with your payment to:
AutoPartsWAY.ca
1120 Finch Avenue West, Suite 701 - 42
Toronto, ON M3J 3H7
You need Adobe Acrobat 4 or higher to view the order form. Click here to get it.
AutoPartsWAY.ca
1120 Finch Avenue West, Suite 701 - 42
Toronto, ON M3J 3H7
You need Adobe Acrobat 4 or higher to view the order form. Click here to get it.
Is my order subject to sales tax?
We are required by law to charge all applicable GST and HST, depending on the province the order is being shipped to. All taxes will be calculated and displayed to you at the time of order checkout, after you enter your ship to address and payment information, and BEFORE, you click the "Place my Order Button" which places your order.
Can I place an international order online?
We do not ship outside of Canada. If you would like to have your order shipped outside of Canada, please visit our USA based sister site at http://www.AutoPartsWAY.com.
Is your website secure?
YES! Our website is encrypted by the latest 256-bit encryption technology. Our website is also constantly monitored by ControlScan, the premier website security company, which ensures that our servers are secure against any hackers. We also use encryption security from GeoTrust and we are fully backed by eTrust. We are so confident that our website is safe and secure, that we offer a Safe Shopping Guarantee.
What Shipping Methods do you Use?
At AutoPartsWAY.ca we use a combination of shipping methods which include UPS and Purolator. We choose the shipping carrier which will guarantee the fastest delivery based on the shipping method you choose at checkout.
AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.
TRANSIT TIME:
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.
TRANSIT TIME:
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
What is your return policy?
If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assembled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.com. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. No returns will be accepted under any circumstance without a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. A Manufacturer Return Authorization number and the return address will be provided to you through email shortly after you put in the return request. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
Can I have an order shipped to a P.O. Box?
Currently we do not ship to P.O. Boxes.
How do I cancel or change my order?
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST - Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment. Once payment has been confirmed we cannot add/remove parts from the order or change your shipping option. Please note that a 5% processing fee will be charged on all orders canceled by the customer.
What is a core return?
When you purchase a remanufactured part, you may have the option of returning your old part or "core" for a credit. You will be notified as to whether a core credit is available for the part you are purchasing during the checkout process. If it is, simply log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.
How Can I Pay for my Order?
We accept VISA, MasterCard, American Express and PayPal directly on our website. If you would like to pay for your order using a personal check, cashier's check or a money order please use this link to download our order form. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Most personal and company checks may be held up to 10 business days for processing.
I do not have a credit card, can I still place an order?
YES! We do accept checks and money orders. Customers using this payment option can download our order form, fill it out and mail it with your payment to:
AutoPartsWAY.ca
1120 Finch Avenue West, Suite 701 - 42
Toronto, ON M3J 3H7
You need Adobe Acrobat 4 or higher to view the order form. Click here to get it.
AutoPartsWAY.ca
1120 Finch Avenue West, Suite 701 - 42
Toronto, ON M3J 3H7
You need Adobe Acrobat 4 or higher to view the order form. Click here to get it.
Is my order subject to sales tax?
We are required by law to charge all applicable GST and HST, depending on the province the order is being shipped to. All taxes will be calculated and displayed to you at the time of order checkout, after you enter your ship to address and payment information, and BEFORE, you click the "Place my Order Button" which places your order.
What Shipping Methods do you Use?
At AutoPartsWAY.ca we use a combination of shipping methods which include UPS and Purolator. We choose the shipping carrier which will guarantee the fastest delivery based on the shipping method you choose at checkout.
AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.
TRANSIT TIME:
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.
TRANSIT TIME:
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
What is your return policy?
If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assembled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.com. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. No returns will be accepted under any circumstance without a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. A Manufacturer Return Authorization number and the return address will be provided to you through email shortly after you put in the return request. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
How can I delete an unwanted item from my shopping cart?
You can delete an unwanted item from your shopping cart by clicking the "Remove Item" link located within the shopping cart under the quantity box of each item.
How Can I place an order with AutoPartsWAY.ca?
You can buy every product we stock directly on our website 24 hours a day, 7 days a week.
Start by selecting your vehicle on the top left hand side on our website.
Once you select your vehicle, you will see a list of categories and parts that we carry for your selected vehicle. Click on the part you want to purchase. If the part requires additional information about your vehicle to guarantee fitment, you will see a list of options on top of the list of parts. Click on the vehicle specific options that match your vehicle and you will be presented with the parts that are guaranteed compatible.
Once you find an item(s) you'd like to buy, simply hit the "Add to Cart" button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.
If you don't see a price or the "Add to Cart" button, there may be another green button that you need to click to see the full details of the part.
Once you are at the shopping cart, you can choose to "Checkout" if you don't want to buy additional parts, or you can click the "Continue Shipping" button if you want to purchase more items. Our shopping cart will add up your items together, whenever you add a new item.
After you have all the items you want in the shopping cart, click on the "Checkout" Button.
Upon clicking the "Checkout" button you should see a screen asking if you are an existing or new customer. If you are an existing customer, simply log into our website using your email address and the password you created when you previously purchased from us.
If you are a new customer, click on the "Continue" button on the right of the page under the "New Customers" heading.
New customers will be asked to fill out the "Billing Address", which is the address to which your credit card statement comes, and your "Shipping Address", which is the address to which you would like your orders shipped to. Please note that if your "Billing Address" is different than your "Shipping Address", your order may be delayed.
When filling out your information, please make sure that your contact information is correct, in the event that we need to contact you about your order.
Additionally please enter your credit card number. Don't worry; this will not yet place your order.
Once you will out all your information, click on the "Continue" button.
If you entered all the needed information correctly, you will be brought to an order review page, where we again show you the order total and the address you entered. Your order is not yet placed. If everything on this page is correct and you agree to place the order, click on big "Place my Order" button.
If you are not brought to the order review page, look on the top of the page that asks you for your address for any text in red. This will tell you what information is missing or incomplete. Once you place your order, you will automatically receive an email from us. This email will have your order number and your full order details. Please keep this as your receipt. If you happen to lose it, you can always log back into our website and re-print the receipt by clicking on the "Your Account" link in the top right of our website.
Once your order is shipped, you will receive an email from us confirming the shipment. The email will also have a tracking link, which you can use to track each step of your package delivery. Alternative you can always log into your account as well to view your order and tracking information. Once your order is confirmed shipped, your credit card will be charged for the order.
If you prefer to shop by phone, just give us a call at our toll free number 1 (866) 530-5789. Our sales representatives will be glad to assist you.
Start by selecting your vehicle on the top left hand side on our website.
Once you select your vehicle, you will see a list of categories and parts that we carry for your selected vehicle. Click on the part you want to purchase. If the part requires additional information about your vehicle to guarantee fitment, you will see a list of options on top of the list of parts. Click on the vehicle specific options that match your vehicle and you will be presented with the parts that are guaranteed compatible.
Once you find an item(s) you'd like to buy, simply hit the "Add to Cart" button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.
If you don't see a price or the "Add to Cart" button, there may be another green button that you need to click to see the full details of the part.
Once you are at the shopping cart, you can choose to "Checkout" if you don't want to buy additional parts, or you can click the "Continue Shipping" button if you want to purchase more items. Our shopping cart will add up your items together, whenever you add a new item.
After you have all the items you want in the shopping cart, click on the "Checkout" Button.
Upon clicking the "Checkout" button you should see a screen asking if you are an existing or new customer. If you are an existing customer, simply log into our website using your email address and the password you created when you previously purchased from us.
If you are a new customer, click on the "Continue" button on the right of the page under the "New Customers" heading.
New customers will be asked to fill out the "Billing Address", which is the address to which your credit card statement comes, and your "Shipping Address", which is the address to which you would like your orders shipped to. Please note that if your "Billing Address" is different than your "Shipping Address", your order may be delayed.
When filling out your information, please make sure that your contact information is correct, in the event that we need to contact you about your order.
Additionally please enter your credit card number. Don't worry; this will not yet place your order.
Once you will out all your information, click on the "Continue" button.
If you entered all the needed information correctly, you will be brought to an order review page, where we again show you the order total and the address you entered. Your order is not yet placed. If everything on this page is correct and you agree to place the order, click on big "Place my Order" button.
If you are not brought to the order review page, look on the top of the page that asks you for your address for any text in red. This will tell you what information is missing or incomplete. Once you place your order, you will automatically receive an email from us. This email will have your order number and your full order details. Please keep this as your receipt. If you happen to lose it, you can always log back into our website and re-print the receipt by clicking on the "Your Account" link in the top right of our website.
Once your order is shipped, you will receive an email from us confirming the shipment. The email will also have a tracking link, which you can use to track each step of your package delivery. Alternative you can always log into your account as well to view your order and tracking information. Once your order is confirmed shipped, your credit card will be charged for the order.
If you prefer to shop by phone, just give us a call at our toll free number 1 (866) 530-5789. Our sales representatives will be glad to assist you.
How can I check my order Status?
Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track.
How can I check my order Status?
Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track.
How can I view my shopping cart?
Click here to go directly to your shopping cart. You can also access your shopping cart from the shopping cart link in the top right of any page on the Auto Parts WAY website.
How can I view my account?
Click here to go directly to your account. You can also access your account from the link in the top right of any page on the Auto Parts WAY website.
How can I retrieve my password?
If you forgot your password please click here and fill in your email address. Your password will be sent to the email address you have registered with us.
How can I view my past orders with AutoPartsWAY?
To view your previous orders with us simply click here and login with the email address and password you registered with us.
What Shipping Methods do you Use?
At AutoPartsWAY.ca we use a combination of shipping methods which include UPS and Purolator. We choose the shipping carrier which will guarantee the fastest delivery based on the shipping method you choose at checkout.
AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.
TRANSIT TIME:
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.
TRANSIT TIME:
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
What is your return policy?
If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assembled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.com. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. No returns will be accepted under any circumstance without a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. A Manufacturer Return Authorization number and the return address will be provided to you through email shortly after you put in the return request. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
How Can I place an order with AutoPartsWAY.ca?
You can buy every product we stock directly on our website 24 hours a day, 7 days a week.
Start by selecting your vehicle on the top left hand side on our website.
Once you select your vehicle, you will see a list of categories and parts that we carry for your selected vehicle. Click on the part you want to purchase. If the part requires additional information about your vehicle to guarantee fitment, you will see a list of options on top of the list of parts. Click on the vehicle specific options that match your vehicle and you will be presented with the parts that are guaranteed compatible.
Once you find an item(s) you'd like to buy, simply hit the "Add to Cart" button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.
If you don't see a price or the "Add to Cart" button, there may be another green button that you need to click to see the full details of the part.
Once you are at the shopping cart, you can choose to "Checkout" if you don't want to buy additional parts, or you can click the "Continue Shipping" button if you want to purchase more items. Our shopping cart will add up your items together, whenever you add a new item.
After you have all the items you want in the shopping cart, click on the "Checkout" Button.
Upon clicking the "Checkout" button you should see a screen asking if you are an existing or new customer. If you are an existing customer, simply log into our website using your email address and the password you created when you previously purchased from us.
If you are a new customer, click on the "Continue" button on the right of the page under the "New Customers" heading.
New customers will be asked to fill out the "Billing Address", which is the address to which your credit card statement comes, and your "Shipping Address", which is the address to which you would like your orders shipped to. Please note that if your "Billing Address" is different than your "Shipping Address", your order may be delayed.
When filling out your information, please make sure that your contact information is correct, in the event that we need to contact you about your order.
Additionally please enter your credit card number. Don't worry; this will not yet place your order.
Once you will out all your information, click on the "Continue" button.
If you entered all the needed information correctly, you will be brought to an order review page, where we again show you the order total and the address you entered. Your order is not yet placed. If everything on this page is correct and you agree to place the order, click on big "Place my Order" button.
If you are not brought to the order review page, look on the top of the page that asks you for your address for any text in red. This will tell you what information is missing or incomplete. Once you place your order, you will automatically receive an email from us. This email will have your order number and your full order details. Please keep this as your receipt. If you happen to lose it, you can always log back into our website and re-print the receipt by clicking on the "Your Account" link in the top right of our website.
Once your order is shipped, you will receive an email from us confirming the shipment. The email will also have a tracking link, which you can use to track each step of your package delivery. Alternative you can always log into your account as well to view your order and tracking information. Once your order is confirmed shipped, your credit card will be charged for the order.
If you prefer to shop by phone, just give us a call at our toll free number 1 (866) 530-5789. Our sales representatives will be glad to assist you.
Start by selecting your vehicle on the top left hand side on our website.
Once you select your vehicle, you will see a list of categories and parts that we carry for your selected vehicle. Click on the part you want to purchase. If the part requires additional information about your vehicle to guarantee fitment, you will see a list of options on top of the list of parts. Click on the vehicle specific options that match your vehicle and you will be presented with the parts that are guaranteed compatible.
Once you find an item(s) you'd like to buy, simply hit the "Add to Cart" button closest to the item(s) you are interested in to add the selected item(s) to your shopping cart. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping cart, continue shopping, or check out.
If you don't see a price or the "Add to Cart" button, there may be another green button that you need to click to see the full details of the part.
Once you are at the shopping cart, you can choose to "Checkout" if you don't want to buy additional parts, or you can click the "Continue Shipping" button if you want to purchase more items. Our shopping cart will add up your items together, whenever you add a new item.
After you have all the items you want in the shopping cart, click on the "Checkout" Button.
Upon clicking the "Checkout" button you should see a screen asking if you are an existing or new customer. If you are an existing customer, simply log into our website using your email address and the password you created when you previously purchased from us.
If you are a new customer, click on the "Continue" button on the right of the page under the "New Customers" heading.
New customers will be asked to fill out the "Billing Address", which is the address to which your credit card statement comes, and your "Shipping Address", which is the address to which you would like your orders shipped to. Please note that if your "Billing Address" is different than your "Shipping Address", your order may be delayed.
When filling out your information, please make sure that your contact information is correct, in the event that we need to contact you about your order.
Additionally please enter your credit card number. Don't worry; this will not yet place your order.
Once you will out all your information, click on the "Continue" button.
If you entered all the needed information correctly, you will be brought to an order review page, where we again show you the order total and the address you entered. Your order is not yet placed. If everything on this page is correct and you agree to place the order, click on big "Place my Order" button.
If you are not brought to the order review page, look on the top of the page that asks you for your address for any text in red. This will tell you what information is missing or incomplete. Once you place your order, you will automatically receive an email from us. This email will have your order number and your full order details. Please keep this as your receipt. If you happen to lose it, you can always log back into our website and re-print the receipt by clicking on the "Your Account" link in the top right of our website.
Once your order is shipped, you will receive an email from us confirming the shipment. The email will also have a tracking link, which you can use to track each step of your package delivery. Alternative you can always log into your account as well to view your order and tracking information. Once your order is confirmed shipped, your credit card will be charged for the order.
If you prefer to shop by phone, just give us a call at our toll free number 1 (866) 530-5789. Our sales representatives will be glad to assist you.
How can I check my order Status?
Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track.
Is the AutoPartsWAY.ca website secure?
Yes! Our website is secure backed by the latest SSL technology and scanned daily by ControlScan, the leading website security expert to make sure that we are hacker safe. We are fully back by ControlScan and eTrust, verifying our business identity and ensuring our website security. Click here to read our full safe shopping guarantee.
What is your privacy policy?
At AutoPartsWAY we know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Click here to read our full safe privacy policy.
How can I register with AutoPartsWAY.ca?
Click here to register with us. Please note that if you are placing an order and you have not registered with us, we will automatically register you during your order placement process.
Why should I place my order with AutoPartsWAY.ca?
The are many reasons to shop with us. We offer prices well below retail. Most of our orders are shipped same day and most are delivered in 1-2 days. We offer a huge selection of products, toll free phone support, live online chat, online mechanics, an easy to navigate website, etc. There are may more reasons to shop with AutoPartsWAY.ca. Click here to read more about AutoPartsWAY.ca.
How can I contact customer service?
What is your return policy?
If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assembled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.com. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. No returns will be accepted under any circumstance without a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. A Manufacturer Return Authorization number and the return address will be provided to you through email shortly after you put in the return request. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
What is a core return?
When you purchase a remanufactured part, you may have the option of returning your old part or "core" for a credit. You will be notified as to whether a core credit is available for the part you are purchasing during the checkout process. If it is, simply log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.
How can I check my order Status?
Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track.
How do I get a refund?
It may take up to 30 days for your returned parts to be inspected by our warehouse and for credit to be issued back to your account. You will receive an email from us once your credit is processed. If you paid with a credit card, a refund will appear on your credit card. If you paid with PayPal, a Money Order or a check, you will receive store credit for your return or cancellation. If more than 30 days have passed since you returned your products and credit has not been posted to your account please click here to contact our customer care team.
How can I contact customer service?
Answers to most questions can be found in our help and information section. If you have a questions that we don't have an answer to on our website, please click here to contact our customer care team.
