How Can I Pay for my Order?
We accept VISA, MasterCard, American Express, PayPal and Amazon Payments directly on our website. If you would like to pay for your order using a personal check, cashier's check or a money order please use this link to download our order form. We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Most personal and company checks may be held up to 10 business days for processing.
I do not have a credit card, can I still place an order?
YES! We do accept checks and money orders. Customers using this payment option can download our order form, fill it out and mail it with your payment to:
1120 Finch Avenue West, Suite 701 - 42
Toronto, ON M3J 3H7
You need Adobe Acrobat 4 or higher to view the order form. Click here to get it.
Is my order subject to sales tax?
We are required by law to charge all applicable GST and HST, depending on the province the order is being shipped to. All taxes will be calculated and displayed to you at the time of order checkout, after you enter your ship to address and payment information, and BEFORE, you click the "Place my Order Button" which places your order.
Can I place an international order online?
We do not ship outside of Canada. If you would like to have your order shipped outside of Canada, please visit our USA based sister site at http://www.AutoPartsWAY.com.
Is your website secure?
YES! Our website is encrypted by the latest 256-bit encryption technology. Our website is also constantly monitored by ControlScan, the premier website security company, which ensures that our servers are secure against any hackers. We also use encryption security from GeoTrust and we are fully backed by eTrust. We are so confident that our website is safe and secure, that we offer a Safe Shopping Guarantee.
What Shipping Methods do you Use?
At AutoPartsWAY.ca we use a combination of shipping methods which include UPS and Purolator. We choose the shipping carrier which will guarantee the fastest delivery based on the shipping method you choose at checkout.
AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.
Economy: 5-16 Business Days
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)
What is your return policy?
If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assembled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.com. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number.
Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.
Can I have an order shipped to a P.O. Box?
Currently we do not ship to P.O. Boxes.
How do I cancel or change my order?
All orders are electronically processed and forwarded to the warehouse immediately after the order is confirmed therefore, the window of opportunity to cancel an order is limited. No orders can be canceled after payment has been confirmed, as the order will be immediately processed for shipment. All orders placed from Friday after 5PM EST - Monday 9AM EST cannot be canceled, as they are processed over the weekend for shipment. Once payment has been confirmed we cannot add/remove parts from the order or change your shipping option. Please note that a 5% processing fee will be charged on all orders canceled by the customer.
What is a core return?
When you purchase a remanufactured part, you may have the option of returning your old part or "core" for a credit. You will be notified as to whether a core credit is available for the part you are purchasing during the checkout process. If it is, simply log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.