Frequently Asked Questions

At AutoPartsWAY.ca we use a combination of shipping methods which include UPS, FedEx and Purolator. We choose the shipping carrier which will guarantee the fastest delivery based on the shipping method you choose at checkout.

We do not ship outside of Canada. If you would like to have your order shipped outside of Canada, please visit our USA based sister site at https://www.AutoPartsWAY.com.

Delivery varies based on your location and the warehouse from which the part is availabel. Most of our orders are delivered within 2-3 days using ground shippinng.

TRANSIT TIME:
Economy: 5-16 Business Days
Ground: 1 - 8 Business Days (most orders 1-2 days)
2nd Day: 2-3 Business Days
Next Day: Next Business Day (for orders placed before 1:00pm EST, 2 Business Days for orders placed after 1:00pm EST.)

AutoPartsWAY.ca ships from multiple auto part warehouses throughout the Canada. We automatically choose the closest warehouse to your location that has the part you ordered available and in stock. Ground shipping is always discounted with your order size. The more you buy, the less shipping you pay.

We accept VISA, MasterCard, American Express, PayPal and Crypto Currency directly on our website. We authorize your credit card at the time of order placement and we DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order! Most personal and company checks may be held up to 10 business days for processing.

Absolutely! Our website is encrypted by the latest 256-bit encryption technology. Our website is also constantly monitored by ControlScan, the premier website security company, which ensures that our servers are secure against any hackers. We also use encryption security from GeoTrust and we are fully backed by eTrust. We are so confident that our website is safe and secure, that we offer a Safe Shopping Guarantee.

Start by selecting your vehicle and all available parts will come up. Add them to the shopping cart and follow the checkout process. If you need assistance please contact us.

Once your order is placed it is automatically sent to our warehouse for fulfillment. Due to our award winning very highly automated fulfillment process, we do not allow cancellations.

If you are dissatisfied with your part purchase for any reason, you may, so long as the product has not been installed, assembled or damaged by you, return it within 15 days of shipment for a refund or replacement (subject to product availability and inspection). The part returned, must be in the exact condition as when it was shipped to you. If you have any questions regarding your part after the 15-day period, please contact the manufacturer of your product. Non-defective product returns that are returned for credit will be subject to a twenty percent (20%) restocking fee. A restocking fee will not be charged if your return is the result of an erroneous shipment by AutoPartsWay.ca. All returns are also subject to inspection prior to refund or replacement. In order to return an item, you need to obtain a Manufacturer Return Authorization number. Please log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return. In order to qualify for credit or refund, all instructions must be followed exactly as specified with the Merchandise Return Authorization number.

Note: Electronic components such as lights, bulbs, ignition parts, relays, sensors and switches will not receive a refund if the packaging has been opened or installation has been attempted.

A core is the original parts in your vehicle that you are replacing. When you purchase a remanufactured part, there is a core deposit associated with it. This deposit is refunded back to you once you return your old part or "core". In order to return a core simply log into Your Account and click on the "Return Items" link. Then select your order and choose the parts you wish to return.

Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track.

We are required by law to collect all applicable taxes, depending on the province the order is being shipped to. All taxes will be calculated and displayed to you at the time of order checkout, after you enter your ship to address and payment information, and BEFORE, you click the "Place my Order Button" which places your order.